TO: Mayor and City Council
FROM: Beth Beatty, City Manager
SUBJECT:
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Award of Contract to Sentinel Technologies, Inc for a Three Year Agreement for Always Connected Technical Support (ACTS) Services, Hardware, and Software in the Amount of $85,424.77
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BACKGROUND:
In 2014, the Information Technology department began utilizing a third party, Sentinel Technologies, to maintain and support critical aspects of the City’s IT infrastructure.
CONCLUSION:
Sentinel’s Always Connected Technical Support (ACTS) is a premium, break-fix maintenance service that supports the City’s IT infrastructure. Sentinel’s team of highly certified technicians augment the City’s Network and Systems IT staff to handle service cases, diagnoses root causes, engages vendor support (as necessary), and manage cases to resolution. Altogether, ACTS delivers comprehensive and responsive service across the IT environment. Sentinel utilizes remote diagnosis and remote repair capabilities to expedite problem resolution.
This item was recommended for City Council approval by the Communication, Technology and Information Systems Committee at the May 8 ,2024 meeting.
In accordance with section 2-438 of the City of Joliet Code of Ordinances which states that purchases over $25,000.00 may be awarded without written specifications or bidding under certain circumstances. Three of these circumstances apply:
1. (a)Purchases which may only be practicably made from a single source;
2. (f)Purchases when authorized by a concurring vote of two-thirds (⅔) of the mayor and city council;
3. (g)Purchases of professional services.
Sufficient funds exist in the IT Repairs and Maintenance Budget (ORG: 04013000, OBJ: 524300, $85,424.77)
RECOMMENDATION:
recommendation
Based on the above, it is recommended that the Mayor and City Council award a contract to Sentinel Technologies, Inc for a three year agreement for Always Connected Technical Support (ACTS) services, hardware and software.
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